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12 Rules to Email Etiquette - pg 3

Updated: Jan 13


9) Don't send chain letters, virus warnings, or junk mail.

Always check a reputable antivirus website or your IT department before sending out an alarm. If a constant stream of jokes from a friend annoys you, be honest and ask to be removed from the list. Direct personal e-mail to your home account.

10) Remember that your tone can't be heard in e-mail.

Have you ever attempted sarcasm in an e-mail, and the recipient took it the wrong way? E-mail communication can't convey the tones of verbal communication. Some people use emoticons, but use them sparingly so that you don't appear unprofessional. Also, don't assume that using a smiley will diffuse a difficult message.

11) Use a signature that includes contact information.

To ensure that people know who you are, include a signature that has your contact information, including your mailing address, website, and phone numbers.

12) Summarize long discussions.

Instead of continuing to forward a message string, take a minute to summarize it for your reader. You could even highlight or quote the relevant passage, then include your response. If you are forwarding or reposting a message you've received, do not change the wording.

Using these 12 Rules to Email Etiquette will help you remain professional, will get your emails read, and will save time.

If you're interested in learning how to use Outlook for Time & Task Management, download my FREE 65 Ways to Use MS Office to be More Productive! eBook.


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