Soft Skills Courses
In today's fast-paced business world, you have precious little time to write communications. Readers have little time to read your communications.
This course provides you with strategies and resources to enhance your written communication skills, so you can quickly deliver effective messages to your readers.
Written Communications will teach you the basic rules of business writing, how to successfully edit and proofread communications, and how to write a professional email.
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Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Or maybe you're a company owner, serving your staff and your customers.
The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided instruction including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
The fundamental purpose of a business is to satisfy customer needs at a profit. Your company can only benefit from a strong customer service culture, a true customer focus. Satisfied customers are converted to loyal customers. More sales come from existing customers. Your customers become your advocates, creating excellent word of mouth advertising. Customer focused companies increase customer loyalty, which in turn increases revenues.
Efficient time management and organization are the key to getting the most out of your day. From managing email to juggling your time on multiple projects, effective time management will help you reach your goals by learning how to budget your time wisely and effectively—and help you prioritize for maximum production.
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Courses are being added regularly. Contact Us with specific needs.